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Terms and conditions

These Terms & Conditions apply to services provided by RFXL, including tender support, bid writing, proposal development, commercial advisory, strategic consulting, award submissions, and related professional services.

By engaging RFXL through written approval, email confirmation, acceptance of a proposal or scope, payment of an invoice, or ongoing instruction, the Client is deemed to have accepted these Terms & Conditions.

LAST UPDATED: 6 MAY 2026

1. Services

RFXL provides consulting and writing services tailored to tender responses, proposals, commercial submissions, procurement support, and strategic business opportunities.

The scope of services for each engagement will be confirmed in writing prior to work commencing.

Any additional work requested outside the agreed scope may result in additional charges.

2. Client responsibilities

The Client agrees to provide timely access to information, documentation, feedback, and personnel required for the delivery of services.

Delays in receiving required information may impact delivery timeframes. RFXL will not be responsible for delays caused by incomplete or late client input.

All submissions, documents, and deliverables provided by RFXL must be reviewed and approved by the Client prior to final use or submission.

The Client remains solely responsible for:

  • verifying the accuracy and completeness of all submitted information;

  • ensuring compliance with submission requirements; and

  • submitting documents by any required deadlines.

3. Fees & payment

Unless otherwise agreed in writing, services are provided on an hourly rate basis.

Any estimates provided are based on the information available at the time the scope is prepared and assume timely client engagement throughout the process.

Invoices are payable within seven (7) days of issue unless otherwise stated.

RFXL reserves the right to suspend work where invoices remain unpaid beyond agreed payment terms.

Late payments may incur interest and recovery costs where applicable.

All pricing is in New Zealand Dollars (NZD) and excludes GST unless otherwise stated.

4. Variations & additional work

Where the scope of work changes during delivery, RFXL will advise the Client of any impact on pricing, timeframes, or resourcing before proceeding with additional work where reasonably practicable.

5. Expenses

Pre-approved expenses reasonably incurred in connection with the delivery of services may be charged to the Client.

6. No guarantee of outcome

RFXL provides strategic support, advisory services, and professional writing assistance based on information provided by the Client and industry experience.

However, no guarantee is made regarding:

  • tender outcomes;

  • contract awards;

  • procurement decisions;

  • evaluation scoring;

  • funding approvals; or

  • commercial results.

Final decisions remain with the relevant evaluation panel, organisation, or decision-maker.

7. Intellectual property

Upon full payment of all fees, final deliverables produced specifically for the Client become the property of the Client unless otherwise agreed in writing.

RFXL retains ownership of:

  • internal templates;

  • methodologies;

  • drafting frameworks;

  • systems;

  • tools; and

  • pre-existing intellectual property used in the delivery of services.

8. Subcontractors

RFXL may engage trusted subcontractors or specialist consultants where required to support service delivery.

Any subcontractors engaged will remain subject to confidentiality obligations.

9. Limitation of liability

To the maximum extent permitted by law, RFXL will not be liable for:

  • indirect or consequential loss;

  • loss of revenue or profit;

  • loss of business opportunity;

  • reputational loss; or

  • losses arising from procurement or evaluation outcomes.

RFXL’s total liability in connection with any engagement will not exceed the total fees paid by the Client for the relevant services.

10. Termination

Either party may terminate an engagement by providing written notice.

The Client remains responsible for payment of all work completed up to the date of termination.

11. Governing law

These Terms & Conditions are governed by the laws of New Zealand.

Any disputes arising in connection with services provided by RFXL will first be addressed in good faith through discussion between the parties before formal legal proceedings are considered.

12. Website & privacy

Information submitted through the RFXL website or contact forms will be used solely for communication, service delivery, and business administration purposes.

RFXL will take reasonable steps to protect personal information in accordance with applicable New Zealand privacy laws.

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